Inspect the firearm at your FFL dealer before accepting the transfer. Once a firearm is transferred to you on a 4473 it is considered used, and we cannot take it back. If you spot a problem during inspection, refuse the transfer and contact us while the firearm is still at the dealer — we'll arrange return to the distributor and a replacement or refund.
After transfer, mechanical or functional issues are handled under the manufacturer's warranty. We're happy to help you get warranty service started — email us with your order number.
Ammunition is not returnable once shipped, per carrier hazmat rules and industry practice. Defective ammunition is handled through the manufacturer — contact us and we'll point you to the right process.
Unopened, unused accessories in original packaging may be returned within 14 days of delivery for a refund of the item price (original shipping is not refunded, and return shipping is on the buyer). Returns require an RMA — email [email protected] with your order number before sending anything back. Items returned without an RMA, opened electronics/optics, and special-order items may be refused or subject to a 15% restocking fee.
If we or the distributor shipped the wrong item, or it arrived damaged, contact us within 5 days of delivery and we'll make it right at no cost to you. Keep all packaging for carrier claims.
Refunds are issued to the original payment method within 5 business days of the return arriving back at the warehouse and passing inspection.